Terms & Conditions

1.1 Introduction
Welcome to Wash My Mobile! These Terms & Conditions ("T&C") govern your access to and use of our mobile detailing services, including our website (https://www.washmymobile.com) and any related services provided by Wash My Mobile ("the Company," "we," "us," or "our"). By booking our services, visiting our website, or engaging with our company in any manner, you ("Client," "Customer," or "you") acknowledge that you have read, understood, and agreed to be bound by these T&C.

Wash My Mobile is located at 1318 E Catamaran Dr., Gilbert, AZ 85234, and we operate as a mobile detailing service provider. We specialize in cleaning and detailing a variety of vehicles, including but not limited to cars, fleets, boats, semi-trucks, trailers, and motorcycles. Our mission is to deliver high-quality detailing services directly to your location for your convenience.

These T&C outline the terms under which we provide our services and protect the rights and obligations of both parties. Please read them carefully before booking or using our services. If you do not agree to these terms, you may not access or use our services.

If you have any questions about these T&C, please contact us at service@washmymobile.com.

1.2 Definitions
‍For the purpose of these Terms and Conditions, the following terms shall have the meanings assigned to them below:
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1). "Wash My Mobile" or "Company": Refers to the mobile detailing business operating under the name Wash My Mobile, located at 1318 E Catamaran Dr., Gilbert, AZ 85234.
2). "Client," "Customer," or "You": Refers to any individual, organization, or entity utilizing Wash My Mobile's services or accessing our website.
3). "Services": Refers to all mobile detailing and cleaning services provided by Wash My Mobile, including but not limited to detailing of vehicles, fleets, boats, semi-trucks, trailers, motorcycles, and any other vehicles with wheels, as well as additional related services.
4). "Website": Refers to Wash My Mobile’s official website at [Insert Website URL], including all subdomains and related online platforms operated by the Company.
5). "Booking": Refers to the act of scheduling and securing an appointment with Wash My Mobile for any of its services.
‍"Terms and Conditions" or "Agreement": Refers to this document, which constitutes the agreement between Wash My Mobile and the Client.
6). "Third-Party Services": Refers to any products, services, or content provided by a third party that may be utilized by the Company during the course of delivering services to the Client.
7). "Force Majeure": Refers to unforeseen events beyond the control of Wash My Mobile that may prevent or delay the provision of services, including but not limited to natural disasters, severe weather, accidents, or other emergencies.
8). "Business Day": Refers to any day of the week, excluding weekends and public holidays in the state of Arizona.
9). "Vehicle": Refers to any mode of transportation serviced by Wash My Mobile, including cars, trucks, boats, motorcycles, semi-trucks, and trailers.

1.3 Acceptance of Terms
‍By accessing our website, scheduling a service, or utilizing any of the services offered by Wash My Mobile, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. This agreement applies to all visitors, users, and customers of Wash My Mobile, including those who browse our website, engage with our content, or book services.

Your acceptance of these Terms and Conditions is a prerequisite for engaging with Wash My Mobile. If you do not agree to theseterms, you are advised not to use our services or access our website.

Specifically, you agree to the following:
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1. Acknowledgment of Agreement: By completing a booking, using our services, or     continuing to access our website, you acknowledge that this agreement is legally binding.
‍2. Capacity to Enter Agreement: You affirm that you are at least 18 years old and     have the legal capacity to enter into this agreement. If you are booking services on behalf of a company or other entity, you confirm that you have     the authority to bind that entity to these Terms and Conditions.
3. Modifications to Terms: Wash My Mobile reserves the right to update or modify these     Terms and Conditions at any time without prior notice. The updated terms     will be effective upon posting to our website. It is your responsibility     to review the Terms and Conditions periodically. Your continued use of our     services after any changes constitutes acceptance of the modified terms.
4. Electronic Communication: By engaging with Wash My Mobile, you consent to receive     communications from us electronically, including emails, invoices, and     notifications related to your bookings or services.

1.4 Services Provided
‍Wash My Mobile offers professional mobile detailing services for a wide range of vehicles, including but not limited to cars, trucks, boats, semi-trucks, trailers, motorcycles, and fleets. Our services are designed to enhance the cleanliness, appearance, and protection of both the interior and exterior of your vehicles. Below is an overview of our core detailing services and premium add-ons. This list is not exhaustive, as we also provide additional services not listed on our website.

‍Core Interior Services
Vacuum Seats: Thoroughly vacuum all seats to remove dirt and debris.
‍Steam Clean Tough Spots: Address and eliminate tough stains using steam cleaning technology.
‍Spotless Vacuum: Ensure carpets and upholstery are free from visible dirt.
‍Light Stain Removal on Carpets: Remove minor stains to restore a fresh appearance.
‍Removal of All Trash: Collect and dispose of all trash from the vehicle.
‍Cleaning of Dashboard: Clean and polish the dashboard for a sleek finish.
‍Cup Holders Steam Cleaned: Deep clean cup holders for a hygienic touch.
‍Floor Mats: Vacuum and clean floor mats to refresh their look.
‍Door Jams & Door Trim: Clean and detail door jams and trims.
‍UV Protectants: Apply UV protectants to safeguard interior surfaces from sun damage.
‍Streak-Free Cleaning on Interior Windows: Ensure windows are spotless and clear.
‍Trunk Cleaning (If Empty): Vacuum and clean the trunk area if empty.
‍Leather Cleaning & Conditioning: Clean and condition leather surfaces for durability and softness.
‍Fabric and Leather Protection: Apply protective treatments to fabric and leather to repel stains and spills.

‍Core Exterior Services
Pre-Rinse: Begin with a thorough rinse to remove dirt and grime.
‍Foam Cannon Soak & Shampoo Wash: Use a foam cannon to soak the exterior and provide a gentle, thorough wash.
‍Professional Hand Wash: Carefully hand wash the vehicle for precise detailing.
‍Pressure Wash Wheel Wells: Clean wheel wells using high-pressure washing.
‍Cannon Soak Rim Faces & Tires: Apply foam cannon treatment to rims and tires for a polished finish.
‍Dress Tires with Shine: Apply tire dressing for a sleek, shiny appearance.
‍Clean Door Jams: Detail and clean door jams to remove dirt and grime.
‍Clean Windows: Ensure all exterior windows are cleaned to a streak-free finish.

‍Additional Premium Services
‍These services are available for an additional cost and can be added to your detailing package:
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‍Shampooing All Seats
‍‍Shampoo All Floors
Leather Conditioning
‍ Aggressive Pet Hair Removal
Headlight Restoration Engine Cleaning
‍ Upholstery Protector
Clean Scent Bomb
Extra Car Seat Cleaning
Odor Elimination Treatment
Air Freshener 3 Pack
‍Spray Wax

1.5 Booking and Payment Terms
‍At Wash My Mobile, we strive to make the booking and payment process seamless and transparent. By scheduling a service with us, you agree to the following terms related to bookings and payments:
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1.6 Booking Terms
1. How to Book: Bookings can be made through our website, by phone, or via email. A confirmation of your appointment will be sent upon successful scheduling.
2. Cancellation Policy: Clients must cancel their booking at least 72 hours before their scheduled appointment to avoid a cancellation fee. Cancellations made within 72 hours of the appointment will result in a $100 cancellation fee.
3. Rescheduling Policy: Clients may reschedule their appointment up to 48 hours before their original booking. Rescheduling within 48 hours of the appointment will result in a $50 rescheduling fee. These policies are in place because each booking blocks a time slot that prevents other customers from scheduling during that period. We appreciate your understanding and cooperation.
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2.1 Payment Terms
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Immediate Payment: Full payment is required immediately upon the completion of services. We accept credit cards for services (cash for tips), and other payment methods as listed on our website.
‍Inspection Before Payment: After services are completed, you will receive an alert to inspect your vehicle. Our cleaning techs will conduct a detailed walk-around with you to ensure you are completely satisfied. If there are areas requiring additional attention, you must notify the cleaning techs immediately on-site. Alternatively, you can contact our office via text, call, or email while the techs are still on-site to address any concerns.
‍Payment Acknowledgment: By approving the inspection and not raising concerns during the on-site review, you acknowledge that the services were completed to your satisfaction.
‍Non-Payment Policy: Failure to make payment immediately upon completion of services will result in a $20 per day non-payment fee, accruing daily until full payment is made.
If payment is not received after 7 days, Wash My Mobile reserves the right to take legal action, including filing a claim in small claims court.
In the event of legal action, the customer agrees to pay all associated fees, including but not limited to:

Legal fees
Court fees
Attorney fees
Continued $20 per day non-payment fee until the balance is settled.

‍2.2 Refund Policy
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1. No Refunds After Acceptance: Once you have inspected and approved the completed service, no refunds will be provided unless otherwise agreed upon in writing.
2.Service Re-Work: If you are dissatisfied with any aspect of the service and notify us immediately during the inspection, we will address the issue on-site. Failure to bring concerns to our attention during the inspection waives your right to dispute the service quality later.

Chargeback & Dispute Policy Chargeback Prevention
1. By booking our services, you agree to communicate any service concerns directly with Wash My Mobile before initiating a chargeback or payment dispute with your financial institution.
2. If you dispute a charge without first contacting us to resolve the issue, you may be banned from future services.

‍Unauthorized Chargebacks
‍Any chargeback filed for a completed and inspected service will be considered an act of fraud. We will provide documented proof of service completion, including before-and-after photos, inspection acknowledgments, and signed agreements, to dispute the claim.

‍Legal Action & Fees
‍If a chargeback results in a financial loss to Wash My Mobile, we reserve the right to pursue legal action. The customer agrees to cover all related costs, including:
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1. Chargeback processing fees
2. Administrative and collection fees
3. Attorney and court fees

2.3 Pricing and Additional Charges
‍Wash My Mobile is committed to providing transparent and competitive pricing for all our services. Our standard prices are listed on our website and may vary depending on the type and condition of the vehicle. By scheduling a service, you agree to the following pricing terms:

2.4 Standard Pricing
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1). Base Pricing: Pricing for our core interior and exterior detailing services is available on our website. These prices cover standard cleaning and detailing based on the condition of an average vehicle.
2). Premium Add-Ons: Additional services, such as seat shampooing, headlight restoration, and pet hair removal, are available for an extra cost. These charges will be clearly communicated at the time of booking.

2.5 Additional Charges
1). Heavily Soiled Vehicles: Vehicles with excessive dirt, mud, pet hair, or other conditions requiring extra time and effort will incur an additional charge. This fee will be assessed and communicated to the customer before work begins.
2). Missed Appointments: If a customer is not present at the scheduled time and location, or if access to the vehicle is not possible, a missed appointment fee of the full cost of the detail will be applied.
3). Late Payments: As outlined in the Booking and Payment Terms, a $20 per day non-payment fee will be charged for any unpaid balance until full payment is received.
4). Travel Fees: For services requested outside our standard service area, a travel fee may apply. This fee will be disclosed at the time of booking.
5). On-Site Adjustments: If the customer requests additional services on-site that were not included in the initial booking, these services will be billed at the standard or premium rate and must be paid upon completion.

2.6 Membership & Subscription Policy
‍The Once A Month Mobile Maintenance service is a subscription-based plan designed for customers who want consistent, light vehicle cleaning. By signing up for this service, you agree to the following terms:
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‍1. 6-Month Commitment
‍The Once A Month Mobile Maintenance plan requires a 6-month contract.
Customers are locked into the 6-month term and cannot cancel before the contract period ends.
Payments are billed monthly at the agreed-upon rate.

‍2. Eligibility Requirements
‍This service is designed for vehicles that are already clean and in great shape.
It is intended for light maintenance cleaning and is not a deep detailing service.

‍3. Initial Vehicle Condition Requirement
‍If Wash My Mobile arrives for the first scheduled maintenance and determines that the vehicle is excessively dirty (e.g., heavy stains, excessive dirt, mud, pet hair, spills, odors, or lack of prior detailing), the customer must pay for a full detail service to bring the vehicle up to maintenance standards before the monthly plan can begin.
This full detail will be charged at the standard detailing rate. Once completed, the vehicle will qualify for the maintenance plan moving forward.

‍4. Cancellation & Early Termination
‍Customers cannot cancel their membership during the 6-month contract period.
If a customer fails to make a payment, Wash My Mobile reserves the right to suspend services until payment is made.
No refunds or prorated amounts will be issued if the customer chooses to stop using the service before the contract period ends.

‍5. Rescheduling & No-Show Policy
‍Customers must provide at least 48 hours' notice to reschedule an appointment.
If a customer is unavailable or their vehicle is inaccessible at the scheduled time, the service will be forfeited for that month, and no refund or additional appointment will be provided.

‍6. Service Scope & Limitations
‍The maintenance service includes light cleaning of the interior and exterior.
It is not a full detail and does not include deep stain removal, heavy debris cleaning, or restoration services.
Customers needing deeper cleaning must schedule an additional detail service at the standard pricing.

3.1 Price Changes

1). Right to Modify Prices: Wash My Mobile reserves the right to update or modify prices at any time. Changes will not affect bookings that have already been confirmed unless additional services are added.
2). Promotional Pricing: Discounts, coupons, or promotional pricing may only be applied at the time of booking and cannot be retroactively applied.

By confirming your booking, you acknowledge and agree to all pricing terms, including any additional charges that may apply based on the condition of your vehicle or the services requested. Let us know if you'd like a custom quote or further clarification on any pricing matters.

3.2 Client Responsibilities
‍To ensure a smooth and satisfactory service experience, clients are expected to fulfill the following responsibilities when engaging with Wash My Mobile:
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‍Before the Appointment
1. Accurate Information: Provide accurate and complete information about your vehicle(s) at the time of booking, including its type, condition, and any specific service requests.
2. Vehicle Accessibility: Ensure the vehicle is parked in a safe, accessible location where our technicians can work without restrictions or interference.
3. Keys and Access: Make arrangements to provide access to the vehicle, including handing over the keys if necessary.
4. Preparation: Remove personal belongings, valuables, and excessive clutter from the vehicle. Wash My Mobile is not responsible for any items left inside the vehicle during the detailing process.

‍During the Appointment
1. Inspection Availability: Be available at the end of the service to inspect the vehicle alongside our technicians. This allows you to identify any areas requiring additional attention and ensures your satisfaction before the technicians leave.
2. Immediate Notification of Concerns:
If you are unhappy with any aspect of the service, notify the technician on-site immediately. Alternatively, you may contact our office via phone, text, or email while the technician is still present to address the issue promptly.
3. Courtesy and Safety: Ensure that the workspace is free from hazards and provide a respectful environment for our team.

‍After the Appointment
1. Approval of Services: By conducting the walk-around inspection and not raising concerns at the time of service, you acknowledge that the work was completed to your satisfaction.
2. Timely Payment: Full payment is required immediately upon completion of the service. Non-payment will result in penalties as outlined in the Booking and Payment Terms section.
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3.3 Non-Compliance
1. Failure to Prepare the Vehicle: If the vehicle is not ready or accessible as agreed, Wash My Mobile reserves the right to cancel the appointment or charge a missed appointment fee.
2. Unreported Issues: Any dissatisfaction not communicated during the inspection or within 24 hours of the service will be considered resolved, and no refunds or adjustments will be provided.

4.1 Service Limitations
‍While Wash My Mobile is committed to providing exceptional mobile detailing services, certain limitations apply to ensure clarity and manage customer expectations. By booking our services, you acknowledge and agree to the following limitations:
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‍Scope of Services
1. Reasonable Effort: We will make every reasonable effort to clean and restore your vehicle to the best possible condition based on its current state. However, some issues may not be fully resolvable, such as:Permanent stainsDeep scratches or scuffsPre-existing damage or wear and tear
2. Excluded Services: Wash My Mobile does not offer mechanical repairs, bodywork, or paint restoration as part of its detailing services.

‍Condition of the Vehicle
1. Pre-Existing Damage: We are not responsible for damages to vehicles that are pre-existing, including but not limited to:
Loose or damaged trim, moldings, or seals
Broken components such as mirrors, handles, or buttons
Fragile interior or exterior parts
2. Heavily Soiled Vehicles: Vehicles with extreme conditions, such as excessive pet hair, mold, or severe odors, may incur additional charges or require more time to complete the service. In some cases, these conditions may limit the results we can achieve.

5.1 Environmental Conditions

1. Weather: Services may be rescheduled due to adverse weather conditions, such as heavy rain, extreme heat, or storms, if they hinder our ability to perform safely and effectively.
2. Work Environment: The service area must be safe and free of hazards. We may decline or discontinue services if the environment poses a risk to our team or equipment.

5.2 Product and Process Limitations
1. Chemical Sensitivities: While we use high-quality, industry-standard products, some vehicles may react differently to cleaning solutions or treatments. We are not responsible for unintended outcomes due to chemical sensitivities.
2. Protective Treatments: Some protective coatings, such as waxes and upholstery protectors, may have varying lifespans based on environmental exposure and usage. We cannot guarantee specific durations for these treatments.
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5.3 Results Disclaimer
1. No Guaranteed Perfection: While we aim for exceptional results, perfect outcomes cannot be guaranteed, especially for older or heavily used vehicles.
2. Customer Satisfaction: We are committed to addressing concerns brought to our attention during the inspection process. Any dissatisfaction not communicated on-site or within 24 hours of service completion will be considered resolved.

6.1 Damage and Liability
‍Wash My Mobile takes every precaution to deliver professional detailing services with care and attention. However, certain conditions may arise during or after service that fall outside our control. By booking our services, you agree to the following terms regarding damage and liability:
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6.2 Pre-Existing Damage
1. Inspection Prior to Service: Our technicians will inspect the vehicle for pre-existing damage before beginning the service. Any such damage will be documented with photos.
2. Acknowledgment of Condition: By proceeding with the service, you acknowledge the vehicle’s pre-existing condition as noted during the inspection.
3. No Responsibility for Pre-Existing Damage: Wash My Mobile is not liable for damages that existed prior to the service, including but not limited to:
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Scratches, dents, or chips
Loose or broken parts, including trim, mirrors, and seals
Interior stains or wear and tear

6.3 Incidental Damage
1. Minimal Risk of Damage: While we use industry-standard techniques and equipment, minor incidents (e.g., surface scratches or scuffs) may occur. Wash My Mobile is not responsible for incidental damage unless directly caused by negligence on our part.
2. Equipment Malfunction: In the rare event of equipment malfunction resulting in damage, we will assess the situation and work with you to resolve it.

6.4 Customer Negligence
1. Personal Items: Clients are responsible for removing all personal items, valuables, and electronic devices from the vehicle before service. Wash My Mobile is not liable for lost, damaged, or misplaced items left in the vehicle.
2. Vehicle Preparation: Failure to prepare the vehicle as outlined in the Client Responsibilities section may increase the risk of damage for which Wash My Mobile is not responsible.

7.1 Liability Limitations

1. Maximum Liability: In the event of proven negligence on our part, Wash My Mobile’s liability is limited to the cost of the service provided or the direct cost of repairing the specific damage caused, whichever is lower.
2. No Indirect or Consequential Damages: Wash My Mobile is not liable for indirect or consequential damages, including but not limited to loss of use, diminished value, or loss of earnings.

7.2 Customer Acknowledgment
1. Inspection After Service: You are required to inspect the vehicle immediately upon service completion. If you identify any concerns, you must notify our technician on-site or contact the office while the technician is still present. Failure to do so will be considered acknowledgment that the vehicle was returned in satisfactory condition.
2. Dispute Timeframe: Any disputes regarding damage or service quality must be reported within 24 hours of service completion. Claims made after this period will not be considered.

7.3 Force Majeure
‍Wash My Mobile is committed to providing reliable and timely services to all clients. However, certain events beyond our control may arise, affecting our ability to deliver services as scheduled. This section outlines our policies regarding force majeure events.

‍Definition of Force Majeure
‍A force majeure event refers to any unforeseen or unavoidable circumstance beyond the reasonable control of Wash My Mobile that prevents, delays, or hinders the performance of our services. Such events include, but are not limited to:
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Severe weather conditions (e.g., heavy rain, storms, extreme heat)
Natural disasters (e.g., floods, earthquakes, wildfires)
Public emergencies or safety hazards
Government actions or restrictions (e.g., road closures, regulations)
Acts of terrorism or civil unrest
Utility disruptions (e.g., power outages, water supply issues)
Equipment failure not caused by negligence

‍Impact on Services
1. Rescheduling: If a force majeure event affects your scheduled appointment, we will make every reasonable effort to notify you as soon as possible and reschedule the service at a mutually convenient time.
2. Service Interruptions: In cases where a service has started but cannot be completed due to a force majeure event, we will:

Offer to reschedule the remaining portion of the service at no additional cost.
Provide a prorated adjustment if a partial service was completed.

8.1 Liability for Delays or Non-Performance
1. No Liability: Wash My Mobile is not liable for any delays, cancellations, or non-performance caused by force majeure events.
2. Client Obligations: Clients are not entitled to refunds for cancellations or delays due to force majeure but may reschedule the service as outlined above.

8.2 Communication
1. Client Notification: Wash My Mobile will communicate any changes or cancellations caused by a force majeure event via the contact information provided at the time of booking.
2. Client Responsibility: Clients must ensure that their contact information is accurate and up-to-date to receive timely notifications.

9.1 Intellectual Property
‍All content provided on the Wash My Mobile website, including but not limited to text, graphics, logos, images, videos, designs, icons, and software, is the exclusive property of Wash My Mobile. This content is protected by copyright laws, trademark laws, and other intellectual property rights in the United States and internationally.
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‍Ownership
1. Exclusive Rights: Wash My Mobile retains all rights, title, and interest in and to the content on the website, including but not limited to:
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Service descriptions
Pricing information
Visual media (e.g., photos, videos, illustrations)Website layout and design
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2. Prohibited Use: The reproduction, distribution, modification, transmission, or republication of any website content without prior written consent from Wash My Mobile is strictly prohibited.
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‍Limited License for Use
1. Non-Commercial Use: Clients and visitors are granted a limited, non-exclusive, and revocable license to access and use the website for personal and non-commercial purposes only.
2. No Derivative Works: Clients and visitors may not create derivative works or exploit any content for commercial purposes without express authorization.
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‍Copyright Infringement
‍Wash My Mobile reserves the right to take legal action against any unauthorized use of its intellectual property. If you believe any content on our website infringes on your intellectual property rights, please contact us immediately for resolution.

10.1 Governing Law
‍These Terms and Conditions, along with any disputes arising out of or related to them, are governed by the laws of the State of Arizona, without regard to its conflict of law principles.
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‍Jurisdiction
1. Exclusive Jurisdiction: Any legal actions or proceedings related to these Terms and Conditions must be brought exclusively in the courts located in Maricopa County, Arizona.
2. Client Consent: By engaging with Wash My Mobile, you consent to the jurisdiction of the courts in Maricopa County, Arizona, for the resolution of any disputes.

‍Dispute Resolution
1. Good Faith Efforts: Wash My Mobile encourages clients to reach out to resolve disputes informally before pursuing legal action.
2. Final Resolution: If disputes cannot be resolved informally, they will be subject to the jurisdiction and laws outlined above.

11.1 Contact Information
‍If you have any questions, concerns, or require clarification regarding these Terms and Conditions or any of our services, please feel free to contact us. Wash My Mobile is committed to providing excellent customer service and addressing any issues promptly.
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‍Contact Details
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Email: service@washmymobile.com
‍Phone: 602-777-3212 (text or call)
‍Address:
Wash My Mobile
1318 E Catamaran Dr.
Gilbert, AZ 85234

Our team is available during business hours to assist you with your inquiries. For urgent matters, please call us directly.